Graduate Student Library Service Desk Supervisor

Supervisor: Kristian Guenther

Pay: $13.00/hour

Work hours: Weekend mornings

Hours per week: 10-20

Description

Opening shifts (7:45-9a), early evening, and weekend availability prioritized. Other hours are available as well. All student employees are required to work 2 weekend hours and at least 1 opening or closing shift per week.

Basics of this job (as seen in the Library Service Desk Assistant description) are summarized as followed:

• Provide information and answer directional and basic reference questions for Raynor Library patrons.
• Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
• Assist patrons with the online catalogue.
• Exercising judgement in interpreting guidelines and in referring users to the staff and faculty of Raynor Library.
• Proficient understanding of the Library of Congress call number system.
• Tech support:
  • Printwise
    • Printing/copying/scanning
    • Downloading the Printwise app
    • Clearing jams/adding paper/replacing toner/lifting 50lb cases of paper
  • Other basic tech support
    • Microsoft Office
    • Windows and Apple operating systems
    • Email/Wifi/VPN
• Telephone Usage:
  • Answer the phone in a professional and polite manner
  • Look up answers online with the patron on hold
  • Transfer calls to other departments
  • Track patron interaction using Library database, LibInsights.

Grad Student Supervisors are expected to know all the specifics of the Library Service Desk Assistant, along with the following responsibilities:

• Must be able to work Saturday and Sunday mornings 9:30am-noon
• Supervise the Raynor front desk and student staff while full time staff is absent (which comes with an increased rate of $15.50/hr)
• Participate in additional projects as they arise in the Access Services and ILL departments.

Qualifications

• Commitment to customer service
• Strong interpersonal skills and the ability to work independently
• Follow oral or written instructions and willingness to ask follow-up questions
• Confidently supervise a group of 2-3 employees
• Comfortable to open/close the library to the public
• Dependable, flexible, and punctual

Questions

Please direct any questions about this position to Kristian Guenther at kristian.guenther@marquette.edu. 

Apply Now