Library Service Desk Assistant
Supervisor: Kristian Guenther
Pay: $11.00/hour
Work hours: Opening shifts (7:45-9a), early evening, and weekend availability prioritized. Other hours are available as well. All student employees are required to work 2 weekend hours and at least 1 opening or closing shift per week.
Hours per week: 8-10
Description
Front-line customer service position at the Marquette University Raynor Library Service Desk. It will combine tasks from both the information, circulation, and DSL desk into one position.
- Provide information and answer directional and basic reference questions for Raynor Library patrons.
- Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
- Assist patrons with the online catalogue, knowing the basics of MARQCAT.
- Exercising judgement in interpreting guidelines and in referring users to the staff and faculty of Raynor Library.
- Proficient understanding of the Library of Congress call number system.
- For Summer staff: special project help as needed
- Tech support:
- Printwise
- Printing/copying/scanning
- Showing how to download the Printwise app
- Clearing jams
- Adding paper
- Replacing toner
- Stocking cabinets with 50lb cases of paper
- Other basic tech support
- Microsoft Office
- Windows and Apple operating systems
- Scanning - software options, OCR
- File management and storage (USB, etc.)
- Course management software (D2L)
- Email/Wifi
- Printwise
- Telephone Usage:
- Answer the phone in a professional and polite manner
- Look up answers online with the patron on hold
- Transfer calls to other departments
- Track patron interaction using Library database, LibInsights.
Qualifications
- Excellent oral and written communication skills
- Commitment to customer service
- Strong interpersonal skills and the ability to work with diverse constituencies
- Comfortable troubleshooting technology issues
Questions
Please direct any questions about this position to Kristian Guenther at kristian.guenther@marquette.edu.