Job Descriptions

Job Description

Oversight of pool operations and staff

Key Characteristics

• Dependable

• Team Player

• Decision Maker

Specific Duties

Head Supervisor 

•  Main communication between professional staff and aquatics staff
• Work with professional staff to create pool hours and schedule for staff each semester
• Person of contact for all staff with questions and concerns
• Post and maintain Teams page and update files/shift postings
• Interview, hire, and orientate new employees
• Coordinate meetings with other supervisors to ensure duties are done
• Create aquatics drill week schedule

Facilities Supervisor 

• Complete weekly equipment checks
• Person of contact for all staff with maintenance problems or questions
• Work with Dan on pool equipment and chemical issues

Certifications (LGI) Supervisor 

• Lead staff re-certification class once per semester or as necessary
• Provide CPR classes for building staff, as necessary
• Keep track of staff certification status and expiration dates
• Lead in-service before emergency drill week

 Swim Lessons Supervisor  

• Work with professional staff to determine group swim lesson times 
• Communicate with private swim lesson requests to connect with swim instructors and answer questions
• Attend swim lesson sessions as able to perform attendance checks and manage additional registrations
• Create end session forms 

Time Commitment and Pay

• Flexible Hours  
• Typically, 10-18 hours per week
• Starting Pay $12 per hour

Preferred Experience

• Required to have worked as a Marquette Lifeguard (on current staff) 
• Experience in an aquatic managerial role 
• Current Holder of LGI Certification (for training sup. role) 
• Ability to lead/supervisor peer group  
• Having worked a minimum of 1 year of the MU staff 

Who Should Apply?

• MU student that is currently on the lifeguard staff 

More Information?

Scott Anderegg
Assistant Director
WR | Office 109E
scott.anderegg@marquette.edu
414.288.5604

Job Description

Customer Service Representatives contribute to the goals of Campus Recreation and the sense of community on the Marquette University campus.  This student position has responsibilities related to the overall daily operations of the assigned recreation facility.  This position works closely with the Associate Director, and the Recreation Supervisors, to ensure that all building policies and procedures are followed.

Key Characteristics

• Organization skills
• Efficiency
• Team player
• Decision-maker

Specific Duties

• Customer Service Representatives serve the need of customers in all areas of both recreational facilities on campus – the Wellness + Helfaer Recreation facility (WR) and the Rec Plex (RP)
• Customer Service Representatives provide customer service in the following areas:
  • Facility Access – monitors Fusion as members enter the facility assuring all have current memberships
  • Equipment Checkout – checks out equipment, assures equipment is checked back in good condition and provides towels to members that have towel service (WR)
  • Court Attendant (WR only) – responsible for monitoring the two MAC Courts and four Tennis Courts at the WR, assuring only Varsity members, students, and paying members are using their properly assigned court. Continue to monitor Fusion to assure all guests playing have a reservation and are checked in, also assist with equipment needs in MAC courts and tennis courts
  • Fitness Center (RP only) – this team member assures the safety of members in the facility by making sure all are following the rules, including no dropping free weights and enforcing the dress code

• See that participants and personnel are following all policies, rules, and regulations
• Attend all staff meetings and trainings as required by the professional staff
• Answer and handle all questions, problems, and complaints as given by participants and personnel
• Understand Emergency procedures and situations and know what to do at each station
• Perform any other duties as required by Campus Recreation

Time Commitment and Pay

• Students in this role are required to work a minimum of 8 hours per week including some nights or weekends.
• Scheduling takes place prior to the semester beginning, and hours are scheduled by the employee based on your class schedules.
• Starting pay for this role is $10/hour.
  

Preferred Experience

Must be a student at Marquette University.  Interpersonal communication skills are necessary as are skills in organization, efficiency, teamwork and decision-making.  Must possess a friendly personality, trustworthiness, and have the ability to assert authority to peers and other patrons of the facility.  Must be able to perform duties in a firm, yet friendly, manner.

Prior customer service experience is strongly encouraged.

Who Should Apply?

• You!
• Marquette students looking for an excellent opportunity out side of the classroom
  

More Information?

John Kratzer
General Manager
WR | Office 109D & Rec Plex
john.kratzer@marquette.edu
414.288.1594

Job Description

• Instructors lead and teach Group Fitness Classes at Wellness + Helfaer Recreation and the Rec Plex. Classes include aerobic, step, spin, pilates, yoga, circuit, toning, water exercise, and dance. Instructor responsibilities may include, but are not limited to, compiling music and managing classes of 5-30 participants.

Key Characteristics

• Instruction and Leadership
• Class Management
• Preparation
• Professionalism

Specific Duties

• Plan and deliver classes across a variety of formats (aerobic, step, spin, pilates, yoga, circuit, toning, water exercise, and dance).
• Select and compile appropriate music to support energy, pacing, and class design.
• Provide instruction on safe technique and modifications to meet the needs of participants with varying experience and fitness levels.
• Set up and return equipment before and after class sessions to maintain a safe and organized space.
• Monitor participant safety by enforcing facility and program policies, as well as responding to emergencies when necessary.
• Engage and motivate participants through positive encouragement, clear communication, and inclusive practices.
• Track and report class participation to supervisors as requested.
• Attend staff meetings and trainings to stay updated on departmental policies, continuing education, and professional standards.

Time Commitment and Pay

• Students in this role are required to work between 4 and 12 hours per week.
• Class schedules are created on a semesterly basis, and subject to class need and availability
• Starting pay for this role is $11/hour

Preferred Experience

• Must be currently enrolled as a student at Marquette University
• Experience in a fitness setting preferred
• Ability to work in a collaborative and team-oriented environment

Who Should Apply?

• Fitness class participants
• Former class instructors

More Information?

TBD
Coordinator, Fitness & Aquatics
WR | Office 109C
tbd@mu.edu
414.288.1234

Job Description

In addition to the responsibilities of an Intramural Sports Supervisor, Coordinators are responsible for assisting the intramural sports director with the staffing and oversight of sports programs. This includes the organization, scheduling, and training of officials and players.

Key Characteristics

• Teaching and Evaluator
• Supervisor
• Communicator
• Decision-maker
• Conflict Resolution
• Leadership
• Team player
• Timely

Specific Duties

• Manager and schedule intramural officials
• Create an execute intramural officials training
• Always act as a customer service liaison
• Serve as the on-site manager for general logistics and staff operations (officials and scorekeepers)
• Preside over and resolve participant concerns (eligibility, protests, conduct, etc.)
• Oversee set-up operations for nightly IM activities and ensure equipment is in operable condition
• Preside over scheduled contests and provide information regarding rules, policies, and procedures
• Manage and enter accurate score sheets after each scheduled match
• Complete nightly and applicable supervisor reports
• Attend and present important policies to captains at captains' meetings
• Assist with the recruitment, selection, training, and evaluation of officials and scorekeepers
• Attend and assist with operations related to activity championship nights
• Assist with the occasional distribution of championship shirts and team photo opportunities
• Assist the marketing team by taking photos and videos during shift
• Select “on-call” weekends for home Club Sports events, which may also require event supervision
• Serve as a member of the marketing “street team” to promote all aspects of Campus Recreation
• Update applicable personal employee account(s) to communicate availability
• Serve as a first responder to all injuries and follow emergency action plans
• Actively participate in the employee evaluation process at the end of each semester
• Complete other duties/projects assigned

Time Commitment and Pay

• ≈8+ hours/week
• Flexible schedule available
• Starting pay for this role is $13/hour

Preferred Experience

• Must be currently enrolled as a student at Marquette University
• Knowledge of the rules and mechanics of sports
• Alertness and quick reaction are necessary
• Perform duties in an unbiased and controlled fashion

Who Should Apply?

• Intramural Sports Supervisors

More Information?

Kristian Pullam
Associate Director
WR | Office 109F
kristian.pullam@marquette.edu
414.288.7650

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More Information?

Kristian Pullam
Associate Director
WR | Office 109F
kristian.pullam@marquette.edu
414.288.7650

Job Description

• Officials are needed for Spring and Fall Intramural sports, such as basketball, soccer, volleyball, softball, flag football, and floor hockey. Officials are responsible for controlling the physical and emotional aspects of the game.

Key Characteristics

• Communicator
• Decision-maker
• Team player
• Timely

Specific Duties

• Prepare the activity site by setting up/taking down any necessary equipment
• Attend staff meetings and training
• Model department values and expectations
• Control all game situations that might occur during intramural team activities
• Understand and enforce all game rules, including the spirit of the rules
• Attain a passing score on all officiating exams
• Prevent/mediate/resolve protests, conflicts, and disputes that arise during the game
• Ensure that no participants wear illegal equipment
• Complete and submit all scorecards to the Intramural Sports Supervisor at the end of each game
• Wear the appropriate officiating attire to all games scheduled
• Provide public relations for the intramural sports program
• Communicate and interact with a culturally and behaviorally diverse campus population

Time Commitment and Pay

• Students are required to work one shift per week (≈4 hours minimum)
• Flexible schedule available
• Starting pay for this role is $11/hour

Preferred Experience

• Must be currently enrolled as a student at Marquette University
• Knowledge of the rules and mechanics of sport is preferred but not required
• Alertness and quick reaction are necessary
• Perform duties in an unbiased and controlled fashion

Who Should Apply?

• Previous Middle/High School Athletes
• If you love watching sports
• Marquette Students who like to stay active

More Information?

Kristian Pullam
Associate Director
WR | Office 109F
kristian.pullam@marquette.edu
414.288.7650

Job Description

Sport Supervisors are responsible for the supervision of the Intramural Officials, programs, and equipment, and must make decisions instantly in the Director's absence.

Key Characteristics

• Communicator
• Decision-maker
• Conflict Resolution
• Leadership
• Team player
• Timely

Specific Duties

• Always act as a customer service liaison
• Serve as the on-site manager for general logistics and staff operations (officials and scorekeepers)
• Preside over and resolve participant concerns (eligibility, protests, conduct, etc.)
• Oversee set-up operations for nightly IM activities and ensure equipment is in operable condition
• Preside over scheduled contests and provide information regarding rules, policies, and procedures
• Manage and enter accurate score sheets after each scheduled match
• Complete nightly and applicable supervisor reports
• Attend and present important policies to captains at captains' meetings
• Assist with the recruitment, selection, training, and evaluation of officials and scorekeepers
• Attend and assist with operations related to activity championship nights
• Assist with the occasional distribution of championship shirts and team photo opportunities
• Assist the marketing team by taking photos and videos during shift
• Select “on-call” weekends for home Club Sports events, which may also require event supervision
• Serve as a member of the marketing “street team” to promote all aspects of Campus Recreation
• Update applicable personal employee account(s) to communicate availability
• Serve as a first responder to all injuries and follow emergency action plans
• Actively participate in the employee evaluation process at the end of each semester
• Complete other duties/projects assigned

Time Commitment and Pay

• Students are required to work one shift per week (≈4 hours minimum)
• Flexible schedule available
• Starting pay for this role is $12/hour

Preferred Experience

• Must be currently enrolled as a student at Marquette University
• Knowledge of the rules and mechanics of sports
• Alertness and quick reaction are necessary
• Perform duties in an unbiased and controlled fashion

Who Should Apply?

• Intramural Sports Officials

More Information?

Kristian Pullam
Associate Director
WR | Office 109F
kristian.pullam@marquette.edu
414.288.7650

Job Description

Provides general lifeguard coverage in the MU Aquatic Venues during open swim, club/varsity practice and special events. 

Key Characteristics

• Dependable

• Team Player

• Decision Maker

Specific Duties

• Ensure patron safety by monitoring the pool and enforcing rules
• Provides immediate emergency care in case of accidents or medical issues
• Take chemical readings and patron counts each shift
• Enforces MU and State Policies and Procedures

Time Commitment and Pay

• Building Hours (6am-11pm) shifts thru-out the day 
• Flexible schedule 
• Typically, lifeguards work 8-12 hours per week 
• Starting Pay is $11 per hour 

Preferred Experience

• Must have current lifeguard certification (Red Cross Preferred) 
• Previous lifeguard experience  
• Great communication/customer service skills 

Who Should Apply?

• Marquette Student with current lifeguard certification 
  

More Information?

Scott Anderegg
Assistant Director
WR | Office 109E
scott.anderegg@marquette.edu
414.288.5604

Job Description

In addition to the responsibilities of the Social Media Assistant, the Student Marketing Supervisor is responsible for assisting the Coordinator, Campus Recreation, and Graduate Assistant with the staffing and oversight of marketing initiatives. 

Key Characteristics

• Excellent leadership and organizational skills
• Experience with graphic design and content creation
• A creative and innovative mindset
• Strong communication skills

Specific Duties

• Lead and manage the student marketing team
• Assess the social media presence of Campus Recreation
• Develop and schedule social media content
• Train new team members on our marketing strategies
• Create innovative marketing plans to promote all Campus Recreation programs, including aquatics, intramurals, club sports, group fitness, and personal training

Time Commitment and Pay

• Students in this role are required to work between 8-10 hours per week.
• Office hours are determined at the beginning of the semester and are flexible to work around academic schedules.
• Starting pay for this role is $12/hour

Required Qualifications

• Must be currently enrolled as a student at Marquette University
• Experience in social media and content creation
• Ability to work in a collaborative and team-oriented environment

Who Should Apply?

• Social Media Assistants currently employed by Campus Recreation
  

More Information?

Casandra Sickinger
Coordinator, Member Services & Marketing
WR | Office 116A
casandra.sickinger@marquette.edu
414.288.6660

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Who Should Apply?

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More Information?

Scott Anderegg
Assistant Director
WR | Office 109E
scott.anderegg@marquette.edu
414.288.5604

Job Description

The Personal Training (PT) Staff contributes to the goals of Campus Recreation and the sense of community on the Marquette University campus. This student position has particular responsibilities related to the overall operation of the Rec Center and Rec Plex. 

Key Characteristics

• Fitness Knowledge & Expertise
• Client-Centered Approach
• Motivation and Communication
• Professionalism

Specific Duties

• Conduct fitness assessments (e.g., body composition, baseline strength, cardiovascular fitness) to establish client goals and track progress.
• Design and implement individualized workout programs tailored to client needs, goals, and abilities.
• Provide instruction on proper technique and safety when using equipment, free weights, and functional training tools.
• Motivate and support clients through encouragement, accountability, and education on healthy lifestyle habits.
• Maintain accurate client records, including session notes, attendance, and progress updates.
• Ensure a safe, welcoming environment by monitoring equipment use, reporting issues, and enforcing facility policies.
• Promote Campus Recreation programs and services to build community and encourage client engagement beyond training sessions.
• Participate in staff meetings and trainings to maintain certifications, professional standards, and departmental expectations.

Time Commitment and Pay

• Students in this role are required to work between 6 and 15 hours per week.
• Client schedules vary
• Starting pay for this role is $12/hour

Preferred Experience

• Must be currently enrolled as a student at Marquette University
• Certification preferred, but not required

Who Should Apply?

• Currently certified trainers
• Fitness advocates

More Information?

TBD
Coordinator, Fitness & Aquatics
WR | Office 109C
tbd@mu.edu
414.288.1234

Job Description

The Recreation Supervisor contributes to the goals of Campus Recreation and the sense of community on the Marquette University campus.  They serve in roles at the Recreation Supervisor and Member Services desks.  This student position has responsibilities related to the overall supervision of the assigned recreation areas, part-time student personnel and programs held, and memberships while on duty.  This position works closely with the Associate Director to ensure that all building policies and procedures are followed.

Key Characteristics

• Organization skills
• Efficiency
• Team player
• Decision-maker

Specific Duties

• The Recreation Supervisor is responsible for the operation of the building under arranged operating procedures especially during the absence of the professional staff.
• Ensure that the building is open and closed at the prescribed times following the correct opening and closing procedures.
• See that all part-time personnel are present, and at their assigned areas, when they are scheduled to work. If not present, the Recreation Supervisor is responsible for finding a replacement for that shift.
• Administer first aid to injured victims and adhere to emergency procedures as established by Campus Recreation – must be certified in CPR/AED and First Aid during entire employment
• Be familiar with all aspects of the building to facilitate efficient operation including keys, basic pool maintenance, and workings of fitness equipment and laundry duties.
• Answer and handle all questions, problems, and complaints as given by participants and personnel.
• Make regular rounds of the building looking for facility malfunctions, safety hazards or improper department operations.
• Verify that security cameras are operational and all images are displayed on computer.
• See that participants and personnel are following all policies, rules, and regulations.
• Assist as needed with the intramural, recreational and non-academic instructions under the direction of the full-time staff to facilitate their efficient operation.
• Be familiar with and supervise all emergency procedures such as building evacuations.
• Be familiar with the alarms and fire extinguishers and know how to operate them.
• Fill out a Recreation Supervisor Report indicating to the professional staff any and all malfunctions and abnormalities of the departments’ operation.
• Fill out all accident and incident forms which should be described in detail and include all injuries and incidents.
• Attend all staff meetings as required by the professional staff.
• Be familiar with any facility rental contract during a particular shift and be able to properly supervise the group and assist with equipment/facility needs.
• Be able to perform all Customer Service Representatives’ duties as outlined in their job description.
• Perform any other duties as required by Campus Recreation.

Member Services Duties include:

• The Member Services staff is the point of contact at each facility when handling memberships, passes, and any other member-related questions or concerns.
• The Member Services person works in the Main Office at the Rec Plex and at the Member Services desk at the Wellness + Helfaer Recreation Center.
• Must know all aspects of assigning memberships, lockers and towel services, and how to add Household Family members

Time Commitment and Pay

• Students in this role are required to work a minimum of 8 hours per week including some nights or weekends
• Scheduling takes place prior to the semester beginning, and hours are scheduled by the employee based on your class schedules
• Starting pay for this role is $12/hour

Preferred Experience

Must be a student of Marquette University.  Interpersonal communication skills are necessary as are skills in organization, efficiency, teamwork and decision-making.  Must possess a friendly personality, trustworthiness, and have the ability of assert authority to peers and other patrons of the facility.  Must be able to perform duties in a firm, yet friendly, manner.  Prior experience as a Campus Recreation Customer Service Representative is required.

Who Should Apply?

• Current Customer Service Representatives (CSR's) with MU Campus Recreation
  

More Information?

John Kratzer
General Manager
WR | Office 109D & Rec Plex
john.kratzer@marquette.edu
414.288.1594

Job Description

The Social Media Assistant is a key member of the Campus Recreation marketing team, responsible for the development, scheduling, and administration of digital content across various social media platforms, including TikTok, Instagram, and YouTube. This role offers a unique opportunity to apply creative skills in a professional environment, build a strong portfolio, and contribute to a collaborative team focused on enhancing the student experience at Marquette University.

Key Characteristics

• Self motivated with strong verbal and written communication skills
• Ability to work effectively within a team
• A innovative and creative mindset

Specific Duties

• Create and schedule engaging social media content for platforms like Instagram, TikTok, and YouTube
• Collaborate with the student marketing team to brainstorm and implement innovative content strategies
• Work directly with student leaders from different Campus Recreation areas (Group Fitness, Intramurals, Personal Training, etc.) to understand their marketing needs and bring their ideas to life
• Contribute to the overall marketing vision for Campus Recreation and help grow our online presence

Time Commitment and Pay

• Students in this role are required to work between 6-10 hours per week.
• Office hours are determined at the beginning of the semester and are flexible to work around academic schedules.
• Starting pay for this role is $10/hour

Required Qualifications

• Intimate familiarity with social media websites and their features
• Experience in content creation and graphic design (preferred)

Who Should Apply?

• Any currently enrolled Marquette University student with a strong passion for marketing and graphic design

More Information?

Casandra Sickinger
Coordinator, Member Services & Marketing
WR | Office 116A
casandra.sickinger@marquette.edu
414.288.6660

Job Description

Student Service Technicians assist the Campus Recreation Maintenance Services Supervisor and their co-workers in operating a safe, clean and healthy recreational site. Applicants should be comfortable working in a variety of settings and should have experience and knowledge of safe power tool and hand tool operation, weights and measures, and use of electrical multi-meter.  Applicants should be comfortable working in a variety of settings and should have experience and knowledge of safe power tool and hand tool operation, weights and measures, and use of electrical multi-meter.

Key Characteristics

• Verbal communication
• Written communication
• Ability to work independently and on a team

Specific Duties

Duties may include, but are not limited to:

• Light custodial work
• Simple carpentry
• Light mechanical tasks
• Heavy lifting
• Equipment lubrication
• Pool water quality testing and recording
• Report preparation

Time Commitment and Pay

• Students in this role will primarily have hours during the day, but also may work some nights or weekends
• Schedules and work hours are managed by the Maintenance Services Supervisor and based on your class schedules
• Starting pay for this role is $11/hour

Preferred Experience

• Experience and knowledge of safe power tool and hand tool operation
• Excellent verbal and written communicator
• Database manipulation

Who Should Apply?

• You!
• Marquette students looking for an excellent opportunity out side of the classroom
• Marquette students that want to be more hands-on with their work

More Information?

Daniel Biemann
Maintenance Services Supervisor
WR | Office 131
daniel.biemann@marquette.edu
414.288.5421

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Who Should Apply?

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More Information?

John Kratzer
General Manager
WR | Office 109D & Rec Plex
john.kratzer@marquette.edu
414.288.1594

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Who Should Apply?

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More Information?

Scott Anderegg
Assistant Director
WR | Office 109E
scott.anderegg@marquette.edu
414.288.5604